Frequently asked questions
Booking, documents, deposit, insurance: everything you need to know before you hit the road.
Booking
How do I book a car?
Choose your agency and dates on the home page, select a car, then fill in your details. Booking takes about 2 minutes and you receive confirmation by email and WhatsApp.
Do I have to pay online?
No. No card is required online: you pay for the rental at the agency on the day of pick-up.
Can I change or cancel my booking?
Yes, cancellation is free up to 24 h before departure. To change your dates or car, contact us with your booking number.
Is the booked car guaranteed?
You book a vehicle category: the model shown or a similar model of the same category, with the same number of seats and the same gearbox.
Documents and driver
Which documents do I need?
Your driving licence, an ID document (passport or ID card) and a bank card in the main driver's name for the deposit.
How long must I have held my licence?
The driver must have held a licence for at least 2 years. This may be longer for some vehicle categories: it is shown when you book.
Can I add a second driver?
Yes, the “Second driver” option costs €1 per day. They must show their licence and ID at the agency.
Payment and deposit
How does the deposit work?
An amount is blocked on your bank card when you collect the keys, then released when the car is returned undamaged. It depends on the car (from €590 to €2,660) and is shown before you book.
Are there any hidden fees?
No. The price shown includes unlimited mileage, local tax and the airport surcharge. Only the options you choose are added.
What about fuel?
Return the car with the same fuel level as at pick-up. You can also take the “Full tank” option (€40) and return it without refuelling.
Insurance
Which insurance is included?
Every rental includes basic cover. In the event of damage or theft, your liability (excess) can be up to the value of the vehicle.
Which protection can I add?
Protection Plus (€8 per day) limits the excess to €1,100. Full cover (€20 per day) removes the excess for complete protection.
On site
Where do I pick up my car at the airport?
At Tunis-Carthage, at the Hoppa counter in the arrivals hall. At Enfidha, Monastir and Djerba, an agent waits for you at the terminal exit with a sign bearing your name.
My flight is delayed, what happens?
Give your flight number when booking: we track your arrival and the agent waits for you, at no cost.
Do you provide child seats?
Yes: baby seat, child seat and booster seat, €1 per day each. Add them when booking so they are fitted when you arrive.
Can I return the car to another agency?
Yes, choose “Return to another agency” when searching.
Our team answers 24/7, by phone or WhatsApp.
